Managed Tech & Support Services
On-demand help, real-time monitoring, and full-service support — without the cost of an in-house team.
Reliable Tech Support Without the Headaches
Your business needs tech that works — and help that actually shows up. Metra’s managed tech services give you a full-stack support team without the cost or complexity of hiring in-house. From troubleshooting and monitoring to software installs and systems management, we’ve got you covered.
Our tech support in Austin and Dallas tech support helps businesses stay online, secure, and productive—without wasting time on hold.
We cover everything from network troubleshooting and IT project support to incident response and security support, all under one roof.
Whether you need IT support for clinics or tech support for finance teams, we keep systems stable and teams focused.
What’s Included in Our Support Services
Full-service support, on-call help, and smart monitoring — all in one monthly plan.
Help Desk Support
Fast response via phone, email, or remote — from real humans who care.
System Monitoring
Real-time monitoring of key systems, with alerts before issues become downtime.
Workstation Setup & Maintenance
PC/Mac setup, software updates, and performance optimization.
Software Installation & Updates
Installs, patching, and version control — handled for you.
Network Troubleshooting
Onsite or remote fixes for routers, access points, and cabling.
Vendor Liaison & Ticketing
We deal with your vendors (ISP, Microsoft, etc.) so you don’t have to.
Why Businesses Choose Metra for Tech Support
Most support companies either ghost you or nickel-and-dime you. We don’t do either. You get reliable support, clear communication, and fast help when you need it most.
Real Relationships
You’re not just a ticket number — we know your team, your setup, and your priorities.
All-In-One Expertise
One team for your devices, network, cloud, and more — no outsourcing or finger-pointing.
Fast Response Times
Remote or onsite, we respond fast and follow through.
Local Support in Austin & Dallas
You’re not calling a call center — you’re talking to someone who’s nearby and can actually help.
Their managed IT services are a game-changer. We can focus on our business while they handle the tech stuff.
Let’s Talk About Your Tech
Schedule your free assessment and discover how Metra can help protect, optimize, and support your business.